Job title: Customer Service Team Manager
Internally the job is titled: Support Services Manager
Department: Global Support Services
Job status: Full time
Shift: Night Shifts (4 nights / 11 hours, 4 days off)
The Support Team Manager is responsible for maintaining service levels, ensuring adequate capacity and people management responsibility. Required to work a variety of day, night and swing shifts, the Manager will use motivation as a key driver to ensure performance is achieved in all KPI areas whilst maintaining a high level of morale at all times.
Also, while working night shift, the Manager will rotate between 4 nights on and 4 days off; leaving the selected person with plenty of free time. Night shift pay is also enhanced so the Manager will receive a higher salary and a company paid dinner for each night shift. In addition, taking a taxi to and from the office between 10 pm and 6 am will be covered by the company.
This role is also required to provide ad hoc project support when needed by the Group, in accordance with Group instruction.
As an investor in our people, we will provide you with a comprehensive three-week training course specifically tailored to aid you in your new job as Customer Service Specialist. All we ask is that you meet the following criteria:
The following credentials are a distinct advantage, but not essential for the role:
We will help you achieve your set goals through the provision of ongoing training and development and regular review sessions to ensure you are on the right path.
Senior Manager within the Operations Division
We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.
Focus on the customer
Work as a team
Strive for excellence
The salary for this job is based on experience so whilst we are not able to provide such details at this stage, we can confirm that we offer an excellent salary and benefits package. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address).
As an advocate of work/life balance, we offer an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards). We also offer food vouchers, a company paid dinner whilst working night shift and additional financial assistance for transportation. In addition to that we provide the opportunity for enrolment in our sports program with MultiSport Cards. To support you in developing your skills and career, we will provide ongoing training. We offer many more great perks such as free drinks, snacks, hot beverages and fresh fruit every day.
The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands.
Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.
This role is in the Group’s Bulgaria service office in the Global Support Services department.