Търсене  

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into an environment of IT support learning new technologies?

As customer service associate, you will provide software support managing customer queries, gathering information from out technical teams and sharing findings with the customer directly.

What we're looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-placed and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.

Responsibilities

  • You will provide client customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues.
  • Triage incident service request by Inbound and Outbound phone calls, email or web portal as a point of contact.
  • Identity and assign the incident to the appropriate severity level, category, priority, team and engineer.
  • Manage the lifecycle of the incident to ensure the customer's incident is resolved proactively communicating all updates

Competences

  • Fluency in English and Portuguese/Italian/Spanish both written and spoken
  • University degree
  • Minimum 1 years work-related experience in customer-relationships position or similar
  • Work-related experience with technical support or software applications
  • Basic knowledge in IT, fast learner in IT knowledge or software system

In return, we offer you

  • An excellent remuneration package
  • Prestigious offices all around the world
  • Friendly working atmosphere
  • Continuous professional development and certification programs
  • A commitment to offer career development opportunities to meet your full potential

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

What we offer you

Continuous personal and professional

Learning A career, not a job

World-wide family

Opportunity to realize your full potential

Fast-track career

Unleash your potential

Be part of something great

All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.
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