Customer Support Agent
/German + English/ French + English / Italian + English / speaking skills needs.
Working days: 5 days a week, 8-9 hours per shift - day/night shifts scheduled upon agreement (Transportation is provided for night shifts)
Department: Customer Service
Requirements:
· Native level or fluency in one of the followings languages German, Arabic, French, Spanish or Italian and excellent command of English, both verbal and written.
· Excellent communication and customer focus (both verbal and written).
· Good working knowledge of the Support key functions, procedures, and policies.
· Problem-solving, investigative and multi-tasking skills with highest attention to detail.
· Willingness to work outside of set business hours – for example late nights and weekends.
Responsibilities:
· Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – i.e. general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable.
· Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
· Maximize revenue opportunities by offering relevant deposit methods.
· Handle all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
· Test new games, products and software if required, and provide feedback.
We offer:
· Perspective of pay raise
· Opportunity to join a fast-growing international company
· Friendly environment
· Young and highly motivated co-workers
· Career growth opportunities