Customer Operations Representative

Customer Support Agent 

/German + English/  French + English / Italian + English / speaking skills needs.

Working days: 5 days a week, 8-9 hours per shift - day/night shifts scheduled upon agreement (Transportation is provided for night shifts)

Department: Customer Service

Requirements:

·       Native level or fluency in one of the followings languages German, Arabic, French, Spanish or Italian and excellent command of English, both verbal and written.

·       Excellent communication and customer focus (both verbal and written).

·       Good working knowledge of the Support key functions, procedures, and policies.

·       Problem-solving, investigative and multi-tasking skills with highest attention to detail.

·       Willingness to work outside of set business hours – for example late nights and weekends.

Responsibilities:

·       Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – i.e. general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable.

·       Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.

·       Maximize revenue opportunities by offering relevant deposit methods.

·       Handle all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.

·       Test new games, products and software if required, and provide feedback.

We offer:

· Perspective of pay raise

· Opportunity to join a fast-growing international company

· Friendly environment

· Young and highly motivated co-workers

· Career growth opportunities