E-Motive is a trusted service provider for multichannel solutions worldwide.
Our team sells, optimizes, and provides customer service in more than 15 countries across Europe, Asia, and USA. We have business clients and we manage their online trades.
E-Motive provides outsourced services to sellers, brands, and manufacturers such as Inventory, Data Optimization, Account Management, Customer Service and Web Development. We want to enable them to represent themselves on multichannel e-commerce platforms, this predominately is eBay and Amazon.
We also provide services directly to eBay and represent them in several countries around the world.
About the Role
Our team is growing and we are looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company\'s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to and on behalf of our customers.
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and following problems through to resolution
- Understand customers business, objectives and needs
- Ensure customer requests are documented and agreed timescales are adhered to
- Manage customer expectations where challenges arise
- Ensure we deliver a quality service
- Provide customer reporting
- Promote the Company image in a positive way both in presentation and communications
Our ideal candidate will have:
- Customer service experience
- Excellent written and spoken English
- Professional business acumen, good presence, confidence, and interactive personality
- Time-management and prioritizing skills
- Able to work accurately under stress and pressure to meet competing deadlines
- Strong computer skills (Microsoft Office Suite Outlook)
It will be an advantage if you have:
- Knowledge of Amazon & eBay Marketplaces
- Automotive knowledge
- Other languages - Italian, Spanish
What we offer
You will also enjoy all the benefits which come with being part of a growing business. We value the people that work for us so in addition to a competitive salary we offer…
- A great professional experience in a fast-paced sector.
- Ongoing training.
- Young and friendly team to work with.
- English-speaking environment.
- Opportunity for further professional development.
- Regular Team building events.
- Work from home option
If you want to join an environment that is professional, challenging, hardworking and rewarding, become part of a committed team whose vision is to deliver breakthrough results, please contact our Recruitment Team supplying your English CV and salary/benefit package.
This is a great opportunity to join a rapidly growing company. So, if you think this is the role for you, apply today.