**All interviews will be conducted remotely (online or by phone).
In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our new team in Varna and work with amazing minds that change the way goods are delivered in urban areas.
- Ensure good communication between couriers and customers to guarantee the success of each delivery (mainly over chat).
- Resolve problems that may arise during deliveries.
- Make sudden, late-notice changes when necessary.
- Troubleshoot client and driver issues.
- Work in collaboration with LiveOps team to improve operational performance.
- Excellent written and verbal communication skills in English.
- Previous experience in customer services will be a plus.
- Energetic, extremely organized, and able to manage tasks with a sense-of-urgency.
- Tech-savvy with strong problem-solving skills.
WHAT WE OFFER:
- An attractive remuneration + performance bonuses. Referral bonuses.
- Different shifts between 08:30 and 03:00. Transport costs covered.
- Online training – provided by the client.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, personal and professional development.
- Permanent employment; full-time.
- Employer: Pontica Solutions Ltd.