German-Speaking Customer Support Specialist

Grove Global Consult is a consulting and recruitment agency providing strategic consulting and talent acquisition services to companies worldwide.

Role Overview:

We are currently looking for a German-Speaking Customer Support Specialist to join a dynamic and international team. In this role, you will be responsible for delivering high-quality customer support, resolving inquiries, and ensuring a seamless customer experience across multiple channels.

Key Responsibilities:

Provide customer support via inbound calls and other communication channels

Analyze and resolve customer inquiries efficiently and professionally

Deliver accurate information regarding administrative and technical topics (products, billing, etc.)

Perform system updates and make necessary changes in internal tools

Escalate issues or redirect calls to relevant departments when needed

Requirements:

German (C1+ level) is mandatory

Strong customer-oriented mindset and approach

Excellent organizational and communication skills

Good working knowledge of MS Office

Willingness to work in shifts

What We Offer:

Fixed bonus during the training period

Performance-based bonus system after training

Hybrid working model after the 4th month

Friendly and supportive work environment with a strong work-life balance

Opportunities to collaborate, learn, and grow within an open and inclusive environment

Meal vouchers

Additional health insurance

Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality.

Recruitment license issued by the Ministry of Labour and Social Policy under № 3018 / 30.04.2020.