Customer Service Specialist with Italian

By building strong and lasting relationships with our clients and candidates, we create strengths and conditions that move business forward, accelerate personal success and create more sustainable results.

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Our client is one of the largest outsourcing companies. For some of their projects, they're looking for a:

Customer Service Specialist with Italian

Responsibilities:

Communicating with customers via phone and email and resolving queries;

Providing information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;

Carrying out customer inquiries in timely and correct manner by predefined rules when escalation is needed;

Understanding customers needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;

Updating e-records promptly and accurately.

Requirements:

High school diploma or higher degree;

Previous experience in customer service would be beneficial.

Fleuncy in Italian;

Good English skills;

Strong communication and interpersonal skills;

Ability to multitask with capacity to prioritize urgent matters;

Ability to work night shifts.

If you are interested in this opportunity please send your CV in English. All applications will be treated with strict confidentiality.

Only shortlisted candidates will be contacted. Our services are free of charge for all applicants.

H&R Consult operates under License 3245/01.12.2021