B2B Technical Support Specialist L1 with German (New Project - Remote )

At HRS, we believe the right job can transform a person's life and the right person can transform a business.

We're passionate about connecting our candidates with the right job for them. You are not an exception! The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of corporate cultures and thus enabled us to locate the best candidates for our clients 

Our partner is one of the leading outsourcing companies in Bulgaria. They are looking for a Technical Support L1 with German to join their first team in Bulgaria.

The person will have the opportunity to build a good professional relationship with the clients and improve their experience as users.

Main Responsibilities:

• Providing general technical guidance and assistance in problem-solving to corporate clients (via phone, email or chat);
• Perform level 1 technical support of B2B customers;
• Diagnose and resolve technical issues, related to laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;
• Uninstall, and reinstall software applications and resolve username and password problems;

The Client Offers:

• Excellent salary;
• Incentive bonuses;
• Luxury Social Package;
• Nice and friendly multicultural atmosphere;
• Fully remote role;
• Standard shifts;
• Free courses in this field;
• Real chances to develop professionally in the company according to one's preferences.

This would be the right role for you if you:

• Have excellent verbal and written German (C1/C2 Level);
• Good English level (B1 - B2 Level);
• Have technical knowledge or understanding;
• Previous experience in technical support will be an advantage.

Only short-listed candidates will be contacted.
Apply NOW and join the team! All applications will be treated strictly confidential.