Customer Support Officer
Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide.
For one of our clients - operating in the field of , we are looking to hire
- Responding to customers\' queries and providing support in a timely and accurate way via phone, email, or live chat
- Ensuring all duties are done in line with the necessary KYC, AML, GDPR and Due diligence controls
- Helping customers by identifying problems, researching answers, and guiding the customers through corrective steps
- Assisting all client-facing departments and the customer support team where applicable
- Providing information and educating customers regarding Company’s services and products
- Providing quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals), and overall trading inquiries
- Maintaining a balance between company policy and customer benefit in decision making
- Handling issues in the best interest of both customer and the Company Inform customers about the internal regulations and procedures of the Company
- Updating Customer records when necessary
Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020