French Speaking Travel Experience Advisor for Airbnb - Work From Anywhere in Bulgaria

Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide.
For one of our clients a fast-growing company, we are looking for a French Speaking Travel Experience Advisor for Airbnb.

Responsibilities:

Be the first point of contact to handle and resolve customer complaints/queries
Provide friendly and efficient service to the worldwide Airbnb community
Compose thoughtful and accurate messages or customize prepared responses to customer queries
Maintain accuracy and security of customer information on Airbnb systems
Respond professionally and with empathy to inbound/outbound phone calls, messaging, chat channels
Research information and troubleshoot problems using available resources
Recognize product and process issues that impact our community and submit reports and feedback

Requirements:

Fluent in French (written and spoken) and have a good knowledge of English language
Ability to positively communicate difficult messages
Previous experience in hospitality, the call center will be considered an advantage
Investigative skills with strong communication and interpersonal skills
Proactively and independently work to meet targets and goals
Ability to work in a fast-changing environment

Benefits:

Work From Anywhere in Bulgaria
Additional health insurance
Stable job and career development opportunities
Positive international working environment
Employee referral bonuses

Sounds like a dream job for you? Please send your CV in English
Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020