Technical Support Associate with Italian
Nordic Recruitment & Consulting offers language recruitment and business consulting, both with strong Nordic focus and reach. Nordic Recruitment & Consulting is the leading source for all Nordic speakers (Finnish, Swedish, Danish and Norwegian) in Bulgaria.
Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.
Description of the Role
As a Technical Support Associate, you will assist customers with resolving technical issues that impact their experience. You will receive requests via ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators by preforming a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.
Excellent primary language skills (min. C1) and good English language skills (min. B2);
Customer-oriented attitude, combined with excellent soft skills;
Ability to capture information easily, summarize it and provide it briefly;
Ability to adapt quickly;
Good time management skills and multitasking ability;
Technically-oriented interests with strong troubleshooting and problem solving skills;
Some of the benefits include:
• We offer competitive salary;
• Regular working hours;
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance;
• Rewards and recognition programs;
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support;
• Career opportunities;
• Great office location;
• Team building activities
Standard Monday to Friday working hours !
Nordic Recruitment & Consulting's recruitment rights and activities are based upon Recruitment Licence No. 2022 (issued 01.04.2016). Services of Nordic Recruitment & Consulting are fully free for the candidates.