Technical Service Desk Analyst with Italian and English (L 2 Technical Support)
Nordic Recruitment & Consulting offers efficient IT, data, security and rare language recruitment and business consulting in Bulgaria - and beyond.
Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.
What are the essential job responsibilities?
Acting as the initial point of contact for phone calls, chat and emails from associates regarding IT issues and queries
Performing initial and some more complex troubleshooting with the aim to resolve at first call or escalate quickly and correctly
Utilizing all available methods to resolve incidents (phone, email, chat, remote control/assist software)
Strong support queue management discipline to ensure that all tickets are up to date and to help others if necessary
Taking ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
Skills & Qualifications
University degree and/or training requires such as degrees, courses or study, certifications
2 years previous IT Service Desk and/or Call Center experience preferable but not essential
Basic User & Security Group Active Directory administration exposure (Account Unlock, Password Reset, Account Modification, Group Modification)
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 365
Experience with using and troubleshooting Outlook 2013/2016/O365 within a network environment
Excellent command of English and Italian
Nordic Recruitment & Consulting's recruitment rights and activities are based upon Recruitment Licence No. 2022 (issued 01.04.2016). Services of Nordic Recruitment & Consulting are fully free for the candidates.