Customer Service Specialist with Swedish NO PHONE CALLS
Nordic Recruitment & Consulting offers language recruitment and business consulting, both with strong Nordic focus and reach. Nordic Recruitment & Consulting is the leading source for all Nordic speakers (Finnish, Swedish, Danish and Norwegian) in Bulgaria.
Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.
Contact us any time and you will receive a prompt reply with already proposed solutions for what we can do for you!
Customer Service Specialist with Swedish
Issue Returns Material Authorization (RMA’s) to customers in accordance with vendor policies
Coordinate customer refused product to ensure return to stock with resolve to customer satisfaction;
Log Invoice correction claims within the credit & rebill workflow management system;
Utilize Online tools to aid investigation and for process and work procedures
Utilize Impulse vendor compliance tables systems within company policies & guidelines up to
approved authority levels.
Investigate and approve customer claims up to approved authority levels.
Process Customer Out of Terms Requests, verify and make immediate decisions to issue RMAs
Interact with other departments to resolve customer situations.
Communicate results to internal/external customers via verbal or electronic means.
Liaise with carriers to obtain Proof of Deliveries (POD) also assisting the freight department;
Skills and Qualifications:
Very good knowledge of written and spoken Swedish (B2-C1)
Excellent communication skills: written and verbal required in English and second foreign language at B1/B2 level
1-2 years previous support/customer service experience and/or data entry is recommended
Ability to perform duties with accuracy and with a strong degree of urgency
Ability to multi-task and respond to rapid change
Ability to communicate with several levels of associates internally and externally in an accurate and professional manner
Personal computing or keyboarding and Basic knowledge of Excel required
Nordic Recruitment & Consulting's recruitment rights and activities are based upon Recruitment Licence No. 2022 (issued 01.04.2016). Services of Nordic Recruitment & Consulting are fully free for the candidates.