Love technology? Bilingual with strong Italian and English communication skills? We have the perfect opening for you! Join us as an Enterprise Technical Support Engineer and stand a chance to develop your IT skills while working with experts in the field of technology for a very dynamic team!
In this role, you get to:
∙ Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email
∙ Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems
∙ Provide answers to clients by identifying problems, researching answers, and delivering a solution.
∙ Follow up with customers on the progress of their issues
∙ Work in a fast-paced technical environment and multi-task on various customer issues
∙ Test and evaluate new product releases after a training
∙ Learn about new product features and upskill your technical expertise in a wide range of products
∙ Ensure high customer satisfaction by providing a professional service and swift resolution to all customer issues
Our ideal candidates have:
∙ Excellent Italian communication skills (B2 or above) and moderate proficiency in English
∙ Excellent problem-solving skills
∙ An analytical thinking capability and the ability to multitask
∙ The ability to resolve complex problems with a positive and professional demeanor
∙ The desire to work with related hardware systems in an enterprise environment
∙ A strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
. Knowledge or prior experience with 2 or more of the following technologies: Networking, Security, Active directory, Linux or Windows Servers.
The Sutherland life:
∙ A fun and fast-paced enterprise work environment
∙ Learning and career development opportunities
∙ Competitive salary
∙ Excellent social benefits package
∙ Promote-from-within advancement opportunities
∙ Employee recognition programs
∙ Teambuilding and social activities, and participation in voluntary work and charity causes
∙ Buddy system for new hires and relocation packages
∙ Great office locations
∙ Work from home opportunity
The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.