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The Role: The User Support Specialist will provide customer service support and technical/informational assistance to all users of company computer network in all sites. This position works in a team and takes first level inquiries from users of all levels of experience and priority. Each inquiry is met with the highest level of customer service and competence and follows a prescribed lifecycle which may include immediate resolution or escalation within the Information Technology Department.
The Company: Product Company using innovative technologies & services enabling individuals to work smarter. Deliver on the promise of Service Excellence.
The Culture: The Company offers positions with a developmental path and a range of training resources to meet employees' needs. From on-boarding training to continued development for employees, they provide many resources to set people up for continued success.
The Offer: Competitive wages and provide excellent benefits. A health plan that includes medical, dental and vision care, insurance, sport cards, transport allowance, a generous training budget for each employee.
The Candidate: Experience in a User Support environment providing direct end user support on application suites run in a networked environment. Outstanding personal communication skills - both written and oral, a customer service-oriented attitude, a professional phone demeanour. Bilingual – French and English.
Whether you want to work as full-time, contractor or part-time, technical or non-technical our recruitment consultants will connect with the right career opportunity for you!
All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment № 2925.