We are looking for: Customer Support with English
Maintain relationship with existing and new customers over the phone, emails and live chat.
Provide assistance based on customers’ needs and type.
Keep close communication with upper management and follow up with upcoming cases.
Handling customers’ accounts, solving account problems and providing information via emails, telephone and on-line chat.
THE IDEAL CANDIDATE HAS:
Excellent English – verbal and written, native speaker level.
Other languages would be considered as a big advantage.
Previous working experience as a Customer support – minimum 1 year
Past experience with regulated companies will be considered with higher priority
Experience with Live chat, Zen-Desk, CRM, MT4, MT5, KYC, Ticket systems and other.
Able to think outside the box and have the desire to pull out all the stops to solve issues.
Past experience as sales would be considered as a plus.
Proficiency in MS Office, particularly Excel.
Excellent computer skills.
WHAT WE OFFER
Attractive base salary.
Full time position -5 days a week.
Sport Thursday (Football) + catering in the office.
Paid Vacations, Holidays & Team buildings.
Special educational program for the first month.
Other social benefits – Multisport card.
Variety of different food and drinks in the office.
Abroad training for personal development with mutual benefits.
Opportunities for growth to a higher position in the Company.