3rd Tier Technical Support Engineer - German/ French/ Italian/ Spanish & English
Upright Talent Services ltd. is a boutique Staffing
& Recruitment company that works cross-industry with the leading
companies within the space of BPO and IT/ ITO. We strive to bring the
best opportunity to each individual we speak with and aim to maximize
the potential of each encounter.
For one of our clients - a major player within the BPO space we are
looking for an experienced professional to join one of their top-notch
high-end 3rd Level Technical Support teams - working for one of the op
technology companies around the Globe.
Researching, troubleshooting, installation of dedicated supported applications;
Finding a resolution of the supported demand to customers’ - may include mentoring, consulting and escalations;
Working with business customers on complex troubleshooting of different enterprise applications.
Communicate daily with customers through outbound calls, chat/email/phone system;
Logging client cases onto database and help improve the overall team performance.
Fluency in English and another foreign language - German/ French/ Italian/ Spanish, both written and verbal;
At least 1 year within a Help Desk/ Technical Support environment,
and a proven troubleshooting capabilities - B2B experience will be
considered an advantage;
Good understanding of Networking, Active Directory, SharePoint, Exchange, MS Office, Azure;
What the company offers:
Competitive remuneration package;
Sports Card discount;
Lots of personal training opportunities within the company - L&D
program, as well as a rich library of technical articles for
Career growth opportunities - vertical and horizontal;
Standard working hours;
Technically capable and result-oriented team;
If you are interested in the position, send across your updated CV in
English, and we will contact you shortly to provide further detail.
(Please do not forget to add the Reference Number: NS_TS3).
Approved candidates will be contacted in a timely manner.
All the information is protected by the Commision for the Protection of Personal Data
(Upright Talent Services Ltd. reg. № 2891).