Astrea Recruitment is a company in the Human Resources field.
Our goal is to find the most appropriate individuals for our business partners.
For one of our clients – a leading in its field multinational company – we are looking for Technical Support with Portuguese, Spanish, Italian, German or Dutch.
Essential Duties and Responsibilities:
* Excellent command (verbal & written) of English & Portuguese, Spanish, Italian, German or Dutch;
* University Degree in Information technologies or related is preferred;
* 1-3 years technical support experience with direct client contact (phone, e-mail);
* Strong verbal communication and presentation skills along with equally strong customer service skills;
* Excellent problem diagnosis and problem solving skills, handling multiple tasks in a fast-paced environment;
* Flexible and open to work on shifts, including early and late hours, depending on the client demand and business needs.
Duties and responsibilities:
* Identify and solve the customer issue via telephone, and email communication;
* Provide Information to the customers Sales Rep when needed;
* Provide Timely, Effective and Correct Solutions / Information to customers.
Our client’s offer:
* Attractive remuneration package;
* Key role and opportunities for professional growth;
* International corporate environment;
All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)