Customer Success Associate with French and English

About Apertum Online - Apertum Online is a leading B2B technology and operations service provider company. We provide business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals, to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

You would be doing:

• Handle customer queries Social Media, Web Chat, E-mail and phone;
• Educate current and potential customers with product and service information;
• Maintain accurate customer records;
• Identify and escalate priority issues to the Team Leader and Ops Team;
• Actively participate in team meetings.

You would have/be:

• Native/Fluent French speaker;
• Fluent in written and spoken English;
• 1+ years of general experience on a Customer Support or similar role;
• Passionate about customer care;
• An excellent communicator;
• Able to work well under pressure and under minimum supervision;
• A fast learner who is able to work with set targets;
• A team player;
• Must be time flexible and able to work in a shift system (24/7) including public holidays and weekends;

We would offer to you:

• Highly competitive salary;
• Quarterly Bonuses;
• Flexible working hours;
• Flexible working location;
• Additional Health Care;
• Food Vouchers;
• Multisport card (shared cost);
• Learning and Development Allowance;
• Additional day off for each year spent in the company;
• A present for your birthday;
• Team building events;
• Company team building events in selected locations.
• To be a part of a small enough company to allow you to have a big impact and large enough to provide structure and clarity;
• Work along very fresh and bright people;
• Global multi-cultural working environment.
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