Transport Administrator & Customer Service Bulgaria
Company Profile
Get to know TML
Tailormade Logistics (TML) is the fastest-growing service provider in the Belgian logistics sector.
We deliver innovative, tailormade solutions and work with a practical, people-first approach.
Why do we love working here?
- Horizontal structure → everyone is approachable
- Open communication → practical and straightforward
- Sustainability in action → HVO trucks, electric vehicles and inhouse recycling program.
- Focus on people → that’s why we’re recognized as a Trailblazing Employer
Simply put: TML is a place where people are involved, roll up their sleeves, and aren’t afraid to do things differently.
Function
Your role as Transport Administrator & Customer Service
For our office in Lovech, TML Bulgaria, we are looking for an administrative professional to support our international transport and logistics operations.
In this role, you will combine administrative accuracy with daily communication with customers, drivers, and colleagues. Thanks to your structured approach, transport files are processed correctly, customers stay well informed, and our operational processes run smoothly.
Your tasks:
- Process, verify, and follow up on transport files, orders, CMRs, and delivery notes.
- Create bookings in customer portals and reserve loading and unloading time slots.
- Complete, monitor, and report operational KPIs.
- Manage the shared mailbox and handle inquiries from customers, drivers, and internal colleagues via phone and email.
- Coordinate daily with planning, customer service teams, and operational departments to ensure excellent service.
Profile
Who you are
- You have initial experience in an administrative, logistics, or customer service role.
- You work accurately, are well-organized, and have a strong eye for detail.
- You communicate fluently in English, both verbally and in writing.
- You remain calm under pressure and can easily adapt when priorities change.
- You are customer-oriented, communicative, and take ownership of your responsibilities.
- Experience with transport and logistics processes is a strong advantage.
Offer
What you get
- Contract type: A fixed-term contract with the opportunity to secure a permanent position.
- Growth: Opportunities to continue learning and developing your career.
- Work environment: You'll be part of a no-nonsense organisation where teamwork is at the heart of everything we do.
- Impact: Your work has a direct impact on our services and the continued growth of TML.
- The TML feeling: A warm welcome, a multicultural workplace and a friendly team atmosphere.
Interested? Apply today and help build the future of TML!
https://jobs.tml.group/en/vacature/a303d70e-c0de-45a4-8e8e-2acd0797ae25/transport-administrator--customer-service-bulgaria/jobs-details.aspx
