Senior Coordinator – Customer Service Import

HR Services, an established recruitment agency, is looking for a Senior Coordinator – Customer Service Import to join a leading company in the maritime transport sector.

Work location: Varna city centre

About the role

The role involves the end-to-end management and coordination of import shipments – from vessel arrival and cargo release through to final delivery readiness. The Senior Coordinator communicates with customers and freight forwarders and works closely with terminals, depots, customs and internal teams to resolve operational issues promptly.

Main responsibilities

·         Manage import shipments from vessel arrival and discharge through to final delivery readiness;

·         Communicate with customers and freight forwarders, provide accurate shipment updates and handle escalations;

·         Coordinate documentation, cargo release and related customs requirements;

·         Liaise with terminals, depots, transport partners and internal teams;

·         Resolve delays, holds, short or misrouted shipments, and restrictions affecting dangerous goods or reefer cargo;

·         Support accurate invoicing and monitor potential demurrage and detention exposure;

·         Maintain accurate data in operational systems, follow established procedures and support junior colleagues.

Requirements

·         Experience in logistics or supply chain operations; three years of relevant experience will be considered an advantage;

·         Bachelor’s or Master’s degree in Economics, Logistics, Supply Chain Management or a related field;

·         Knowledge of import shipment processes, different types of bills of lading, customs and terminal procedures, and the fundamentals of demurrage and detention;

·         Strong customer service, problem-solving, prioritisation and teamwork skills;

·         Attention to detail and the ability to remain calm under pressure;

·         English proficiency at B2 level or higher, both written and spoken;

·         Proficiency in MS Office, particularly Excel, and knowledge of ERP software.

Employment terms

·         Gross monthly salary: EUR 1,750;

·         13 salary payments per year;

·         Bonuses paid three to four times per year;

·         Full-time employment.

If you are interested in the position, please submit your CV in English by 14 September 2026.

Only shortlisted candidates will be contacted for an interview.

All personal data will be processed solely for the purposes of this recruitment process. All information provided will be treated as confidential in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and the Bulgarian Personal Data Protection Act.

HR Services EOOD holds Employment Agency Licence No. 2355, issued on 19 September 2017, for carrying out employment mediation activities related to the provision of employment information and recruitment services.