We are looking for a Subject Matter Expert with German!
Job Description
Answering front line calls for a minimum period agreed
Conducting coaching sessions
Providing in-line support
Supporting of the performance management team
Acting as contact person for violations of guidelines
Handling of Supervisor Calls
Conducting quality discussions
Handlining Back office activities
Implementing mandate and refresh training
Holding a role model function in the areas of information security/data protection and occupational safety.
Our requirements:
6 months proven relevant experience
Fluency in German
Good level of English (B2+) would be considered an advantage
Good expertise (processes, tools, technology)
KPI values in the very good range
High reliability and flexibility
Quick comprehension, willing to learn and motivation
Ideally, experience or training in the field of training
Exemplary behaviour
Helpful, communicative and willing to give more than expected.
What we hope you’ll do next: Click ‘Apply’ to fill out our short application form, so that we can find out more about you.
Only shortlisted candidates will be contacted.
About Capita Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.
We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.
ursuant to Art. 13 par. 1 and par. 2 of the General Data. Protection Regulation of the 27th of
April 2016 (the “GDPR”), we hereby inform that: The Data Controller of your personal data is
Capita –Bulgaria Branch.2. In case of any questions or requests concerning data processing,
you can contact us at: [email protected]. Your personal information will be
processed for the purpose of the recruitment process, including the assessment of
qualifications, aptitudes and abilities required for the position for which you will be applying
and/or future recruitment processes if you requested that. The legal basis for processing
your personal data: a. Article 6(1)(c) of GDPR (processing is necessary to fulfil a legal
obligation incumbent on the Data Controller) and Article 6(1)(b) of GDPR (processing is
necessary to take action at the request of the data subject prior to entering into a contract)
to the extent indicated in labour laws. We collect data such as name, middle name and
surname; permanent address, e-mail address; date of birth; personal identification number
(PIN) for Bulgarian nationals; personal number of foreigner (PNF) for foreign nationals;
education details; employment record to date); b. Your consent for processing other data
provided in the CV and in the cover letter in case you voluntarily providing us with data other
than we requested and for processing your personal data in future recruitment processes in
case you agree to take part in those processes; c. Our legitimate interest (article 6(1)(f) of
GDPR) in terms of data collected during the interview as well as results of the qualification
tests. We have a legitimate interest in verifying your abilities, aptitudes, legality of stay and
work – we require this to assess whether you are a suitable person for the job role in question
5. In the event your personal information will be transferred to processor outside the
European Economic Area (EEA) and the transfer involves countries that have not been
designated by the European Commission as having adequate legal protection for personal
data, we will take steps to ensure adequate protection of the information, such as entering
into appropriate data transfer agreements based on Standard Contractual Clauses
approved by the European Commission as referred to in Article 46(5) of the GDPR or by other
adequate means. Your personal data may be transferred to recipients participating in the
recruitment and employment process, for example, to persons handling the verification of
residence and/or employment status (lawyers), HR (Human Resources) team and to
companies affiliated with the corporate group Capita. After a successful recruitment
process, your data will be shared with occupational health and safety training services
provider, HR teams and payroll services provider being separate data controllers. Your
personal data may be also disclosed to entities and authorities authorized to process such
data. for a period of 6 months for the processing of your personal data in the current
recruitment process for which you applied for a period of 12 months if you give your consent
for the processing of your personal data for the purpose of future recruitment processes. You
have the right to request access to and rectification or erasure of your personal data,
restriction of processing or the right to data portability. The right to withdraw consent at any
Confidential External - Data to be shared with caution.
time is not affecting the lawfulness of processing based on consent before its withdrawal. At
any time you have the right to object to the processing of your data. In such a situation, the
Data Controller will cease to process your data for the aforementioned purposes, unless the
Data Controller can demonstrate that with respect to your data there are valid legitimate
grounds that override your interests, rights and freedoms, or your data will be necessary for
us to possibly establish, assert or defend claims. The provision of your personal data to the
extent provided by labour laws is a statutory obligation and at the same time is necessary for
you to participate in the recruitment procedure. Failure to provide data will result in your
inability to participate in the procedure. Your provision of other data is voluntary. Your
personal data will not be a subject to the automated decision-making, including profiling.
You have the right to lodge a complaint on unlawful processing of your personal data to the
Commission for Personal Data Protection: 2, Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria, email address: [email protected]
