Workforce Planning Analyst with English

At our company, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.

Our client, a trusted outsourcing partner with multiple successfully executed projects across international clients, is expanding its team. You will join as a strategic and operational contributor, with a vital role in coordinating, controlling, and supporting key processes in the position of:

Workforce Planning Analyst with English

Main responsibilities:

· Handle shift operations, including sick calls and daily assignments, ensuring proper team rotation.

· Assign daily table responsibilities to the agents, ensuring a fair and efficient rotation of Team Members.

· Track daily attendance and promptly inform Team Members of any schedule changes via phone or email, while coordinating emergency leave requests with the Scheduling department;

· Monitoring real time performance and measuring KPI's by tracking productivity.

The company offers:

· Competitive salary and bonus system;

· Additional health insurance;

· Sports card;

· Paid training;

· Relocation package;

· Standard working schedule;

· Fresh foods and snacks in the office;

· Working in a close-knit team, with development opportunities;

· Great office location near metro station.

Job requirements:

· Proficiency in English (B2/C1) language;

· Experience in a similar position related to work scheduling;

· Communication and attention to detail;

· Strive for high-quality performance of duties and achievement of results.

Apply and you will get the full broad information about your possibilities with us!

All applications will be treated strictly confidentially.

Only short-listed candidates will be contacted.