E-Commerce Advisor with Dutch (m,f) Lifestyle Brands
Start: 17th June
Tasks:
• Communicating with customers by telephone, email and online to provide outstanding service
• Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
• Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.
Skills:
• Be proficient (verbal & written) in Dutch and English
• Be flexible to meet the changing needs and varying deadlines of our business
• Be able to work to customer service measures, metrics and KPIs within a service targeted environment.
• Hold a High-school or University degree
• Possess excellent computer literacy
• Have previous experience in a customer service environment, preferably telephone based.
Benefits:
• Permanent work from home
• Free additional medical and dentist insurance
• Transportation allowance
• Multisport card discount
• Variety of company events – recognition initiatives, team buildings, monthly fruit days, breakfast, kids days in the office, free massages and more
• Corporate discounts
• A bright, modern brand new modern office with convenient location next to metro station
• Relocation support if needed