Customer Support with English
AN Allnew Tech LTD is the Bulgaria office division for the multiple regulated investments firm A.N. All New Investments LTD leading broker of online foreign exchange (forex) trading, CFD trading, and financial investments. Our Goal is to serve global traders with access to the world\\\'s largest and most liquid market. By offering the most advanced trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.
We are looking for a person with fluent English and previous experience as Customer Support in Forex!!
Candidates with background experience more than one year would be considered with higher priority!
Your Duties:
• Answer clients queries in a timely and professional manner.
• Identifying clients’ problems and propose relevant solutions.
• Assist all internal departments and collaborating with other team members to provide high-quality support.
• Assist in solving client’s issues and providing information via emails, over the phone, live chat.
Requirements:
• Fluent English level – both verbal and written is a Must!
• Previous work experience as a Customer Support minimum 1 year - Mandatory!
• Experience with Live chat, Zendesk, CRM, Ticket systems and other.
• Able to think outside the box and have the desire to pull out all the stops to solve issues.
• Past experience with regulated companies will be considered with higher priority!
• Other languages would be considered as a big advantage.
• Past experience as sales would be considered as a plus.
• Excellent computer skills.
What we offer:
• Attractive base salary.
• Full time position – 5 days a week.
• Social benefits – Multisport card.
• Additional health insurance.
• Birthday Gifts.
• Paid Vacations, Holidays & Team buildings.
• Weekly sport day (Football) + catering in the office.
• Opportunities for growth to a higher position in the Company.
• Variety of different food and drinks in the office.
If you are energetic, passionate, team player, hungry for success and you qualify, to the upper requirements, we will be waiting for your CV - IN ENGLISH ONLY!!!
