Support Advisor with Italian and English

We're looking for a Technical Support Advisor with passion for technology to join our Microsoft team. Our colleagues work with a series of touchscreen-based personal computers, tablets, interactive whiteboards and mixed reality headsets developed by one of the Top 3 technology corporations - Microsoft - worldwide known for shaping the world of technology since the early years.

• Handling Business Clients Technical requests via phone or web portal
• Analyzing device performance issues
• Setting case priority depending on the clients needs
• Providing relevant solutions through established procedures
• Focusing on customer expectations and satisfaction
• Collaborating with other team members to provide high-quality support

• Are fluent in both Italian and English
• Follow the IT trends and have basic technical skills
• Have excellent communication skills
• Are able to identify and understand client needs and match their pace
• Have the ability to present complex information in a simple way
• Are up for a fresh new challenge, and picking up some new skills

• Standard working hours Monday – Friday
• Competitive salary with monthly performance-based bonuses
• Additional quarterly rewards – a chance to win one of the supported devices/accessories
• Comprehensive initial training and onboarding
• Certification program for Engineers accepted worldwide
• Continuous training and upskilling program provided by local SMEs or directly by the client
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!