Upright Talent Services ltd. is a boutique Staffing & Recruitment
company that works cross-industry with the leading companies within the
space of BPO and IT/ ITO. We strive to bring the best opportunity to
each individual we speak with and aim to maximize the potential of each
For one of our clients - a major player within the BPO space we are
looking for an experienced professional to join one of their top-notch
high-end 2nd Level Technical Support teams, focusing on Networking and
VoIP technologies, as a VoIP Support Engineer 2nd Tier.
• Analyze, troubleshoot and resolve complex technical issues for business clients ;
• Mentor junior team members and provide technical insight;
• Communication via e-mail, and in exceptional cases conduct prearranged outbound calls;
• Focus on excellent Customer Experience (CX) and quality of service.
• At least 1 year experience within a Technical Support role focusing on Network/ VoIP troubleshooting;
• Fluency in French;
• Knowledge in Networking technologies - VOIP, PBX, IVR and TCP/IP will be considered an advantage;
• Previous experience in a Linux environment would be considered a great advantage;
• Team-oriented personality and a result-oriented mindset;
• Certification within Networking, IT or telecommunications will be considered as a plus.
Our client offers:
• Extensive product and services training;
• Fixed working hours - Monday to Friday from 09:00 to 18:00;
• Work from home (Home Office) option;
• Full time employment;
• Excellent remuneration within a nurturing environment and an opportunity to grow;
• Rewards and recognition program;
• Learning & Development program - career development programs, site talent management;
• Additional fully-covered Health Insurance;
• Sports Card discount.
If you are interested in the position, send across your updated CV in
English, and we will contact you shortly to provide further detail.
(Please do not forget to add the Reference Number: NS_VOIP2).
Approved candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Upright Talent Services Ltd. reg. № 2891).