As a part of our expansion process, our team is in the search for an
energetic, communicative, customer oriented and pro-active person to
join the dynamic team at the position of Sales and Customer
Relationships Expert with English for the local support of an
international telecommunication business.
Essential Duties & Responsibilities:
• Provide the highest level of customer service possible in alignment
with the standards of the company regarding
•Perform administrative and technical support to our customers, advising
them on specific inquiries and problems using the available knowledge
data base and software solution;
•Handling service requests ordered by the customers via different access channels like e-mail and IMs(no phone support);
•Assists Management Team with addressing sales related customer
inquiries and works with customers to resolve billing and trafficking
•Negotiates contract terms and aims to attract new customers, as well as increase number of
•Performs other duties as assigned by the management.
• Fluent English,second foreign language is a plus;
• Availability to work on shifts due to the nature of the 24/7 support our company provides;
• Experience of working in a customer service sector will be an advantage;;
• High accuracy, attention to detail;
• Strong communication at all levels, both oral and written;
• Strong result-oriented skills, analytical, technical, problem solving and organizational skills;
• Excellent keyboard skills and confident use of Microsoft Office and Internet applications;
• Ability to work independently and in a team.
You will benefit from:
•An opportunity to work in an international stable company;
•A market-tuned remuneration package and additional bonus scheme;
•A perfect environment for your personal and professional development;
•Being part of a highly professional and open-minded team;
•Flexible schedule-possibility for study in parallel;
•Great office location;
If this sounds like you, consider joining our client‘s team. Please send us your CV in English for immediate consideration.
Only short-listed candidates will be contacted.