Donev Work agency
looking for Bi Application Support Specialist
about our client in Sofia.
1-2 years of experience
Data crunching skills
Advanced Microsoft Excel (pivot tables, VBA), entry-level SQL, entry-level scripting (Python, VBA)
Excellent command of English (verbal/written); Understanding of cultural differences; Short/pragmatic emails; Ready to pick up the phone and talk to users and developers; Enjoy working with people.
Troubleshoot issues independently; Come up with smart solutions; Prepare data input for other teams to fix; Prioritize problems;
Provide and seek help on tough issues; Review peer’s work; Train and help colleagues; Maintain documentation;
Provide first and second level support for BI / Analytical applications; Resolve >85% of tickets;
Validate and reconcile data back to source systems – investigating data quality; Follow the detail of data processing and transformation steps within BI applications.
Propose & Co-ordinate Solutions
Interact directly with end-users and expert groups; Propose solutions; Co-ordinate with 3rd level support and development teams;
Update FAQ & Tips/Tricks section in internal Wiki
How you will spend your time
- 50%Investigating and documenting problems; proposing solutions
- 30%Communication (email/phone)
If you think this job will fit for you, send us your CV by clicking the APPLY button below or e-mail address Office@donevwork.com. Only shortlisted candidates will be contacted!
All documents will be treated in strict confidentiality!