The role: Chat & Email Support PokerStars - Italian - Fixed Late Shift
We are looking for a Customer Support Advisor to join our busy team based in our Sofia office on a fixed late shift role 16:00 - 01:00 (40 hours/ 5 days)
Why we need you:
You’ll be our Group ambassador, liaising directly with our players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the player’s experience is a positive one, and finally, be on top of your game, when having to inform players of any upcoming promotions.
We’ll provide you with everything you need, starting with a comprehensive 3 (three) weeks training course, specially tailored to aid you in your new job and continuing` with response templates, promotional material and management back-up so that you can focus on keeping our customers happy and constantly improving their end-user experience.
Who are we looking for:
The ability, to demonstrate excellent verbal and written communication skills in Italian and English and to be customer-focused. You should be highly organized with great attention to detail and able to evaluate and prioritize customer demands.
We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.
As the ideal candidate, you will have:
We expect you to be familiar with MS Office, especially Word and Excel and a minimum typing speed of 40 wpm. Any customer service or contact center experience, as well as proficiency in any additional languages, will be in your benefit.
What’s in it for you?
We aim to be the world’s favorite iGaming destination, so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience. We’ll also support your relocation if required. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme each month.
As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training. We offer many more great perks such as an annual travel loan, subsidized massage sessions, free drinks, snacks, hot beverages and fresh fruit every single day.
What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria you will be invited to a phone discussion, then to complete written language assessments, followed by and finally face-to-face/Skype interview.
The Stars Group owns or licenses gaming and related consumer businesses and brands, including PokerStars, PokerStars Casino, BetStars, Full Tilt, FOX Bet, BetEasy, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker, and Oddschecker, as well as live poker tour and events brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest and most licensed publicly listed online gaming companies This role is in the Group’s Sofia service office in the Global Support Services team.