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Customer Success Associate with French and English
Описание и изисквания:
About Apertum Online - Apertum Online is a leading B2B technology and operations service provider company. We provide business and technical expertise to the global online and mobile gaming industry.
Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals, to build and support scalable products which already provide entertainment to millions of users and take them to the next level.
You would be doing:
Handle customer queries Social Media, Web Chat, E-mail and phone;
Educate current and potential customers with product and service information;
Maintain accurate customer records;
Identify and escalate priority issues to the Team Leader and Ops Team;
Actively participate in team meetings.
You would have/be:
Native/Fluent French speaker;
Fluent in written and spoken English;
1+ years of general experience on a Customer Support or similar role;
Passionate about customer care;
An excellent communicator;
Able to work well under pressure and under minimum supervision;
A fast learner who is able to work with set targets;
A team player;
Must be time flexible and able to work in a shift system (24/7) including public holidays and weekends;
We would offer to you:
Highly competitive salary;
Flexible working hours;
Flexible working location;
Additional Health Care;
Multisport card (shared cost);
Learning and Development Allowance;
Additional day off for each year spent in the company;
A present for your birthday;
Team building events;
Company team building events in selected locations.
To be a part of a small enough company to allow you to have a big impact and large enough to provide structure and clarity;