Job Design Ltd. is a recruitment company, providing a wide range of HR service: Search & Selection, Headhunting, Professional Trainings and Consulting services. We offer new job opportunities and career development for the candidates and help and assistance in selecting applicants and managing people and processes for our clients.
We are currently looking for a motivated candidate to join one of our partners – an international company - for the position of Customer support representative with German and English.
- Working with dedicated company tools to support customers’ requirements
- Attending to customers’ queries, complaints and requests
- Having yourself actively involved in problem solving activities, suggesting improvements to the process where you think it is needed
- Helping resolve customer issues
- Following customer security protocols
- Managing customer accounts
- Recording details of taken actions
- Ending your shift with zero justified complaints
- Prepared to work on shifts (24/7)- including public holidays, late and night and weekends in working schedule.
- Fluent in English and German – both written and verbal
- Have previous experience in related fields -customer care is an advantage
- Have very good computer literacy
- Are available to work on shifts and weekends
- Are able to meet results as requested by management and prove to be a client oriented person
- Have attention to detail
- Possess problem analysis and problem solving skills
- Possess interpersonal skills, both written and verbal
- Are adaptive, initiative and proactive
OUR REWARD TO YOU IS:
• Modern office and friendly working environment;
• Competitive remuneration package
• Additional Health insurance
• Food vouchers
• Multisport Cards
• Birthday gift vouchers, new baby gift vouchers
• Happy hours and other regular team events
• Challenging and interesting projects;
• Opportunity to turn your ideas and approach into real implementation;
If you are interested in the position, please send us your CV in English.
All applications will be treated in the strict confidentiality and all personal data provided in your application will be used by Job Design Ltd. only for recruitment purposes.
Only short-listed candidates will be contacted.
Job Design Ltd. has License № 2886/09.10.2019 for providing human resources service.