German-Speaking Cloud Technical Support Specialist (m,f) hybrid

Start: asap

We are partnering with a leading global access solutions company to recruit German-speaking Cloud Technical Support Specialists (L1) for its international operations in Sofia, Bulgaria.

This is an exciting opportunity to join an innovative technical support team focused on cloud technologies. You’ll help business customers transition from legacy platforms to modern cloud solutions, providing expert guidance throughout the migration process while ensuring a seamless customer experience.

Your Role

• Proactively contact customers regarding the transition from legacy platforms to cloud solutions
• Schedule and coordinate cloud migration appointments with business customers
• Perform Cloud-to-Cloud migrations using dedicated migration tools
• Ensure uninterrupted customer access to cloud environments and access control systems throughout the migration process
• Monitor migration progress and verify successful completion
• Use AI-powered diagnostic tools to identify and troubleshoot potential migration issues
• Escalate complex or failed migrations to Level 3 Support when required
• Coordinate rollback activities when necessary to minimize customer impact
• Deliver technical support via phone, email, and chat while maintaining a high level of customer satisfaction

Your Qualifications

• Native-level fluency in German
• Fluent English (C1 level)
• Previous experience in Technical Support, Troubleshooting, Cloud Solutions, or SaaS products
• Experience with platform or product migrations is an advantage
• Knowledge of cloud-based products, migration platforms, and support tools is desirable
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication skills across phone, email, and chat
• Customer-focused mindset with a proactive, solution-oriented approach
• Strong sense of ownership, accountability, and attention to detail
• Ability to collaborate effectively with cross-functional teams and technical support levels

The Offer

• Hybrid working model: 3 days per week in the office
• Home office allowance
• 25 days of paid annual leave
• Additional health insurance
• Food vouchers
• Public transportation card
• Multisport / Coolfit card
• Employee Assistance Program (Mental Health, Legal & Financial Counselling)
• Language training opportunities
• Brand-new modern office in a Class A business building
• Employee referral program
• Fresh fruit available in the office
• Comprehensive training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to support your professional development
• Opportunity to join a global company that values diversity, inclusion, sustainability, and mutual trust