Turkish and English Customer Support for Spotify (Remote within Bulgaria)

With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages ​​from Sofia, Varna, Burgas, and remote locations.

We're looking for motivated Customer Service Professionals with Turkish and English to join our team supporting Spotify, a leading global music streaming platform.

You'll help users through email and chat, working in a positive, international, and collaborative environment from the comfort of your home anywhere in Bulgaria.

This is a fixed-term position from November 6 to December 23, with no phone calls involved.

Key Responsibilities

• Provide email and chat support to platform users.
• Answer common "how-to" questions and frequently asked questions.
• Assist with account management and payment-related issues.
• Guide users through troubleshooting steps with patience and clarity.

Requirements

• Fluency in Turkish and English , both at C1 level.
• Valid authorization to work in Bulgaria.
• Availability to work flexible shifts, including weekends.
• Excellent written communication skills.
• A positive attitude and strong problem-solving skills.

Nice to have:

Previous customer service experience.

Compensation & Benefits:

• Performance bonuses.
• Food vouchers.
• Partially covered Multisport card.
• Digital HR services and 24/7 psychological support.
• Recognition and referral programs.
• Work Environment:
• Fully remote training and work from anywhere in Bulgaria.
• Flexible shifts, including weekends.
• Fully digital onboarding and contract signing.
• An inclusive, multicultural team.
• Engaging employee events and wellness initiatives.

Does it sound like the perfect job for you?