German-speaking Customer Tech Support Advisor (Flexible Hours)

For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.

Responsibilities

• Provide customer support via phone and email in German and English.
• Assist customers with product setup and troubleshooting.
• Resolve connectivity and basic technical issues related to devices and smart technology.
• Deliver an outstanding customer experience during every interaction.

Requirements and necessary skills

· German proficiency at B2 level.

· English proficiency at B2 High (B2H) / C1 level.

· Excellent communication and customer service skills.

· Positive attitude, willingness to learn, and availability to work from our office in Sofia.

Nice-to-have:

· Interest in technology and consumer electronics.

· Basic knowledge of Wi-Fi, mobile devices, or connectivity.

We offer

• Competitive salary.
• Additional health and life insurance.
• Meal vouchers.
• Fully paid training and onboarding.
• 21 days of paid annual leave.
• Company-paid lunch in the office three days per week.
• Employer-sponsored professional certifications to support your skills and career development.