Danish-Speaking Customer Support Associate – Telecommunications
Start: 26.10. or 23.11.26
This is a pure customer service position with no sales or upselling, focused on assisting customers across multiple channels, resolving service-related enquiries, and delivering a professional and positive customer experience. The position is on-site in Sofia, with fixed working hours from Monday to Friday.
Your Role- Handle inbound customer enquiries via phone, email, chat, and other supported channels
- Assist customers with top-ups, SIM activation, roaming, account enquiries, and other telecommunications services
- Provide accurate information and clear guidance regarding products and services
- Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
- Accurately document customer interactions and maintain up-to-date case information
- Follow established processes, procedures, and quality standards
- Deliver professional, clear, and empathetic support during every customer interaction
- Provide a consistently positive customer experience
- Focus exclusively on customer support, with no sales or upselling responsibilities
- Danish at B2 level or higher
- English at B2 level or higher
- Undergraduate, graduate, postgraduate education or equivalent
- Strong verbal and written communication skills
- Good computer skills and confidence working with multiple systems simultaneously
- Strong problem-solving skills and a customer-focused mindset
- Previous experience in customer service, BPO, telecommunications, or a similar environment is an advantage
- Previous experience with CRM or ticketing systems is an advantage
- Availability to work Monday to Friday, 10:00–19:00
- Availability to work on-site in Sofia, Bulgaria
- Competitive monthly salary
- Performance-based bonus
- Additional health insurance
- Food vouchers
- Relocation support for eligible candidates moving to Sofia
- Three weeks of initial training, conducted in English, followed by accreditation
- Ongoing support and professional development
- Opportunity to strengthen your customer service, communication, and technical troubleshooting skills
- Stable Monday-to-Friday schedule, 10:00–19:00
- No weekend shifts
- International and multicultural working environment
- On-site position in Sofia
- Opportunity to develop your career within a leading global customer experience organisation
от 1350 до 1500 € бруто
