Spanish and English-speaking Gaming Support Specialist

The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. 

Responsibilities

What you will do in this role: 

• Help out our players with any issues they might have via tickets and chat
• Provide the best player experience with a case by case player oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Work with a passionate team of gamers to give our support experience a player to player feel

In this role, you will have rotating shifts across 24/7 operations

Requirements and necessary skills

You have:

• Fluency in Spanish and a good command of English
• Player empathy and understanding a player’s perspective when tackling their issue is required
• Understanding of Player Support
• Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage
• Desire to help the players as best as possible and to contribute to the team’s success

We offer

• Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
• Vibrant chill & gaming zones to recharge and have fun
• Join our Spanish community and be part of an incredible, friendly team
• 50+ benefits and services to choose from
• Additional health insurance
• Employee Рeferral Program: Refer your friends and get an additional bonus
• Excellent career development opportunities
• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• € 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours!
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Attractive salary

It sounds like the perfect job for you? APPLY NOW HERE: https://www.jobseurope.com/jobs/sofia-player-support-specialist-for-gaming-account-with-spanish-and-english-37ea8964-7d8c-4e8d-9d40-8ab095e07a60