Back Office Gaming Support Specialist with French: email only

Start: 14.08.26

We are partnering with a global leader in customer experience and digital solutions to recruit French speaking Back Office Gaming Support Specialists for an exciting new Game Support Team in Sofia. If you are passionate about gaming and want to combine your skills with a dynamic career, this is the role for you!

• Assist players with any issues they report, providing fast and effective solutions.
• Ensure a player-first approach, delivering the ultimate player experience.
• Actively listen to player feedback and escalate insights to the relevant teams.
• Collaborate with colleagues to continuously improve support processes.
• Contribute to creating a positive, engaging environment for the gaming community.

• Fluent French (C1) and good command of English.
• Passion for gaming: you play and understand gaming communities, player mindsets, and culture.
• Empathy and ability to view situations from a player’s perspective.
• Knowledge of player support or customer service is an advantage.
• Strong communication, problem-solving, and teamwork skills.
• Motivation to help players and contribute to the success of the team.

• Fully paid initial training and ongoing learning opportunities.
• Stable, long-term employment with career development prospects.
• Additional health insurance and employee well-being programs.
• Access to over 50+ benefits and services to choose from.
• Employee referral bonus program.
• International, multicultural working environment with strong team support.
• Fun, engaging, and collaborative atmosphere with regular team-building initiatives.