Technical Support Engineer with German

At Destination Workplace, we believe that the right job is the key to a fulfilling life, and the right person is the driving force behind every successful business.
We are here to provide the connection between talent and the right position.

Our client is a global provider of solar inverters and solar panel optimization electronics. The company provides an intelligent inverter solution that has changed the way power is harvested and managed in solar photovoltaic systems. The company’s system consists of power optimizers, inverters, storage solutions, and a cloud-based monitoring platform and addresses a broad range of solar market segments, from residential solar installations to commercial and small utility-scale solar installations.

We are looking for an enthusiastic and ambitious specialist for the position of Technical Engineering Support to join in their team in Sofia. The ideal candidate will possess excellent language and technical skills, along with an understanding in qualifying customer opportunities.

As a Technical Service Engineer you will have the chance to solve complex but intriguing problems and to show your proactive personality by aiding customers in finding solutions for the issues they encounter.

You will be able to do so by:

• Provide support in the troubleshooting and diagnosis of issues and customers questions, using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available;
• Providing customer support over the phone, chat and CRM;
• Escalate cases to relevant tier1’s;
• Making sure each phone call is documented;
• Make sure every malfunctioning unit is returned (for refund);
• Work with regional logistic manager;
• Treat customers in a professional positive way.

You need to have:

• Technical or call center experience - minimum 1 year;
• Education in the field of Mechanical or Electrical Engineering;
• Experience with solar electric products is helpful (not mandatory);
• Exceptional listening and questioning skills;
• Outstanding verbal and written communications skills;
• Ability to multitask in a very fast-paced environment;
• Fluency in German with working level of English.

Company offers you:

• Competitive remuneration;
• Bonus plan;
• Detailed training phase;
• Innovative, friendly and supportive working environment;
• Knowledge for cutting-edge technologies;
• The opportunity of personal growth in a stable, recognized and growing company with an excellent network of partners and customers.

Interested? Then make sure to send us your CV and cover letter in English today.

We would like to thank all applicants. Our team will contact only the shortlisted candidates. All data provided by you is protected under the Personal Data Protection Act and will be used solely for the purposes of recruitment. License from the National Employment Agency №3103.