Customer Service Associate (English speaking)

As Customer Service Associate with English language, you will be taking care of customers' enquiries via chat, email and phone, assessing individual problems and taking appropriate action to ensure that customer needs are met. You will work on resolving customer queries, making sure our customers enjoy an amazing entertainment experience, every day.

Reporting to Customer Services Team lead, you will be part of CS Team who are responsible for maintaining in depth knowledge about our products whist providing high level customer care to our clients.

Are you looking for an opportunity to add true value to a team?

What you will do:

• Taking care of customers' enquiries via chat, email and phone, assessing individual problems and taking appropriate action to ensure that customer needs are met;
• Reporting on system bugs and general problems experienced by the customers to the specialized departments or CS Management;
• Escalates suspicious customer activities – to the CS Management and Compliance Department;
• Maintain in depth knowledge about products and Standard Operating Procedures.
• Fluency in English language
• The ability to perform well in a challenging environment;
• Strong analytical skills;
• Basic knowledge of Windows OS and MS Office applications; good typing skills;
• Availability and willingness to work on flexible shifts.

Group Bonus plan
Share Save scheme
Personal Medical Insurance
Food Vouchers for 150 BGN per month
Dental Allowance (Up to 200 BGN per year, 100 BGN during probation)
25 days of annual leave
Self -development and learning leave (2 additional days)
Volunteering (2 additional days)
Additional It's Your Game Day off to use in December or January
Multi-Sport Card (Self Contribution)
Free subscription to wellbeing app Unmind
Christmas bonus of 400 BGN
60 BGN Monthly for transport costs
30 BGN Monthly to support with utilities
Life Insurance
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.