Customer Support Specialist with Polish

By building strong and lasting relationships with our clients and candidates, we create strengths and conditions that move business forward, accelerate personal success and create more sustainable results.
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Our client is a leader in the CX industry with more than 170 000 employees globally. For one of their biggest projects, we're looking for a:

Customer Support Specialist with Polish

Responsibilities:

• Communicating with customers via phone and email and resolving queries including troubleshooting
device issues, guiding users on product functionality, and coordinating repair or replacement processes
when needed;
• Providing information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
• Carrying out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• Updating e-records promptly and accurately.

Requirements:

• High school diploma or higher degree;
• Previous experience in customer service would be beneficial;
• Excellent Polish skills;
• Good English skills;
• Strong communication and interpersonal skills;
• Ability to multitask with capacity to prioritize urgent matters;
• Good computer skills.

If you are interested in this opportunity please send your CV in English. All applications will be treated with strict confidentiality.
Only shortlisted candidates will be contacted. Our services are free of charge for all applicants.
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