Customer support Quality engineer

Diamond Consult EOOD creates and provides services that enable its clients to be profitable in the constantly changing labor market.
In connection with the large volume of work of our client, we are looking for:
Customer support Quality engineer

Responsibilities:
• Processing and follow up of customer complaints
• Attending meetings with customers and related parties.
• Processing of customer portals
• Reporting of technical analysis of complaint/warranty parts to the customer.
• Initiating and follow up of Root cause analysis.
• Processing and follow up of customer re-debits
• Organizing of sorting actions with external service providers (sorting companies).
• Creation and update of work instructions for assembly & production.
• Training of the machine operators acc to the work instructions related to the issue
• Control of leading of sorting log buch, inventory of the Not Ok parts, WI compliance during the sorting.

Requirements:
• Academic degree in engineering
• Very good knowledge of German and/or English (verbal and written)
• Excellent MS-Office skills
• Min. 2 years professional experience in Automotive
• Strong knowledge in IATF 16949, VDA 6.3, 8D Reports
• Precise, exact and reliable way of working

Here you will find:
-Flat hierarchies where you can move freely as well as a nice, collegiate work climate in a small, young and dynamic team
-A diversified activity in a future-oriented and growing enterprise.
We would like to inform you that the data you provide us are processed and stored in accordance with the requirements of the LPPD and are subject to a special regime of protection.
Diamond Consult EOOD holds perpetual license No. 3380 from 18.08.2022. to provide services in the field of human resources.