Client Relations Specialist with German and English

We're hiring and looking to connect with you to help us deliver exceptional customer service experiences as a Client Relations Specialist - German and English for one our partners global leader in the field of medical equipment in Sofia, Bulgaria.  

About TTEC:  We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. 
As we value our employees, we offer: 

• Competitive salary & Bonus system;
• Private Health/Medical Insurance and Eye Care Reimbursements;
• Work from home;
• Working hours: 9:30am – 18:30pm
• Reimbursement program;
• Rent insurance allowance;
• Introductory training aimed at enhancing your customer service skills;
• 20 Annual leave days.

  What You'll be Doing:  As a Client Relations Specialist, you will be in contact with both our business and consumer customer base, responding to multichannel queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.  

On a typical day, you'll:  

• Accept requests through voice and non-voice communication channels, logs and identifies the problem;
• Investigate the escalation, coordinate with other departments to identify best course of resolution;
• Demonstrate sense of urgency;
• Manage customer expectations by taking into consideration customers' entitlement and customer issue;
• Keep customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
• Meet deadlines and delivering services according to customers' service level agreements.

  We're seeking innovators who possess the following:   

• Excellent communication skills in German & English - both verbal and written;
• Previous customer service experience;
• Great soft skills and friendly attitude with an eagerness to learn and develop;
• Good team player, with the ability to work quickly and accurately;
• Organization and prioritization skills to manage multiple tasks with resilience to changing priorities.

  Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.

Click on the Apply Online button to let us know about you.

Please send us your CV in English.
Only short-listed candidates will be invited for an interview.

All documents will be treated in the strictest confidentiality.