Customer Service Representative with English (Hybrid)

Are you looking for a new career opportunity? This is your chance to work in a progressive and fast-paced environment! Showcase your skills and be recognized for your achievements as a Customer Service Representative at ResultsCX! At ResultsCX, we provide exceptional customer service to our clients while making a better community for our employees. 

What’s Your Greater?  Come find it at ResultsCX! 

Join ResultsCX and take pride in being part of a global team who bring their “A” Game every day. Our Customer Service Representatives are passionate about helping our customers! You will be supporting one of our largest Client’s Customers while having great conversations. If you have a positive attitude, patience, strong computer skills, and the ability to solve problems, we want you! 


Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representatives with solid English to join our team.

Our hybrid model is defined as minimum of 2 days per week working from the office and maximum 3 days remotely. Working hours are Monday - Sunday 10:00 - 23:00h.  

 
How can you make a difference?

• Providing customer support services via telephone;
• Focusing on customers’ needs and offering the best solution;
• Resolving issues while providing the best services and products for our customers’ experience;
• Maximising all revenue opportunities in communications with customers.
   

To join our team, you need:

• To be 18 years of age or older;
• Good communication skills;
• Problem-solving skills;
• Good command of English language;
• Basic computer literacy;
• Positive attitude, strong work ethic and ability to work under pressure;
• Willingness to learn, develop and improve;
• Previous experience in Customer Service is considered a strong advantage but is not a requirement.

Why join our ResultsCX team?

• Enhance your language skills;
• Highly competitive remuneration package;
• Remuneration package includes Base Gross Monthly Salary of 1800 BGN//920.33 €  during the training period, 1900 BGN/971.45 € during the rest of the probation period and 2100 BGN/1073.71 € post probation period;
• Opportunity for Performance Incentive after the initial training period has been completed of up to 600 BGN//306.78 € Gross Monthly;
• Opportunity for Sales Through Service Incentive which is unlimited and can be earned in addition to the base salary and the Performance Incentive;
• Opportunity for Retention Bonus which is up to 440 BGN//224.97 € Gross and is paid quarterly;
• Fully paid Induction Training and ongoing development, support, and mentorship.

What we offer:

• Highly competitive remuneration package;
• Food vouchers;
• Benefits – employee assistance program, additional health insurance, discounts and perks;
• Ongoing professional development;
• Multinational environment;
• Flexibility and work life balance with our hybrid working model.

This position is available only for people who are located in Bulgaria and authorized to work within the country.

If ResultsCX can help you make the next move in your career, we want to hear from you.

Please note, due to the high number of applicants for this position, only short-listed candidates will be contacted.