Inbound Customer Service Advisor with English and Bulgarian – About You

Are you the one who always gives fashion tips to your family and friends? Are you the one who is always busy making the right match for your outfit? Would you also like to help others in this? Do you get energy from the following keywords: fashion, shoes, beauty & accessories? Then we are looking for you! Then don't wait too long, read on!

We are growing!

Our client is a fashion e-commerce retailer with online shops in many European countries.

What we need is:

We are looking for experienced fashion advisors who would not hesitate to go the extra mile for our customers. As a representative of the brand, you will be expected to deliver high-quality customer service through phone, mail and social media. Our advisors will also work to improve sales and brand loyalty while handling enquiries including order taking, product information, tracking deliveries, returns, sizing etc.

We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

What you need to have is:

• Affinity with Fashion and e-commerce

• Fluency in English and Bulgarian, both written and verbal.

• Ability to work on flexible shifts

• Strong computer skills and sense of accuracy

• Willingness to work with customers over the phone

• Work experience in a call center is a plus

What can you expect from us:

• Flexible working hours – Monday - Saturday

• Competitive salary with monthly performance-based bonuses

• Convenient office location, close to bus stations and the metro and ork from any place in the country

• Comprehensive initial training and onboarding (fully paid by us)

• Continuous training and upskilling programs through Concentrix University

• Professional Development and Career Navigation programs to map out the steps in your desired development

• Health and Wellbeing initiatives

• Relocation support if needed (accommodation and travel expenses)

• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

About us:

With 280,000 colleagues all over the world, we specialise in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognise that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)