Call Centre REPRESENTATIVE

What to expect of your role:

You will be a part of the Turkish-speaking Call Centre team, responsible for delivering high-quality customer service for our client's products for the Turkish market. The company offers a supportive environment with comprehensive training provided from day one to ensure you can excel in your role. You will work on a shift-based schedule from office. The office is situated in Varna.

You will be expected to:

• Deliver outstanding service to customers through various communication channels;
• Manage both inbound and outbound calls efficiently and professionally;
• Address customer complaints and inquiries promptly and effectively;
• Provide customers with relevant information about the website and services;
• Assist with additional project-related tasks as needed.

(Full training will be provided)

What you need to succeed in this role:

• Positive and proactive attitude;
• Proficiency in the Turkish language;
• A good command of the English language is desirable (not necessarily);
• Previous experience in call centre positions as well can be considered sales agents and VIP agents;
• Demonstrates accuracy, diligence, attention to detail, and organizational skills;
• Flexible availability for working hours and shift schedules;
• Quick learner who can memorize scripts and adapt them when issues arise during a call.

Reasons to join us:

Positive & Supportive Culture – Work in a collaborative environment where teamwork and growth thrive.

Competitive Pay & Career Growth – Regular salary reviews and development opportunities to help you succeed.

Work‑Life Balance – Generous vacation and sick leave to recharge when needed.

Professional Development – Financial assistance and educational allowances to expand your skills.

Personal & Team Perks – Monthly personal activity allowance, fun team events, and corporate parties.

Comprehensive Health Insurance – Medical insurance for your peace of mind.

Referral Bonus – Get rewarded for bringing great talent to the team.

Relocation Assistance – Up to 2 weeks of accommodation for candidates moving to Varna.

Office Perks – Free snacks, drinks, kitchen facilities, and a relax‑game zone.

Performance Rewards – Earn bonuses and salary increases through our Badge System.