Customer Service Specialist

Our client, JYSK is an ambitious fast-growing Danish Retail company with a solid financial background that values dedicated hard work. The JYSK business concept focuses on selling quality products with a Scandinavian look and feel at very competitive prices.
Due to their growing team, we are searching for motivated and ambitious person to join them as a Customer Service Specialist.
He/She will be located in their head office in Bozhurishte, Sofia.

REQUIREMENTS:
 ★ Experience in customer service in a retail company will be an advantage, but not required;
 ★ To be able to make decisions also in tough situations, independent, but also able to motivate people and to follow-up;
 ★ Flexible and smart person in order to face the challenges in customer service;
 ★ Good team player with the ability to work fast under stress and pressure and to keep his/her positive motivation;
 ★ Excellent English skills;
 ★ Communicative and positive attitude to the customers;
 ★ To provide high class service;
 ★ Responsible attitude to work, motivation and desire to learn;

RESPONSIBILITIES:
 ★ Provide excellent Customer Service to JYSK customers in different channels: phone calls, e-mails, chat, etc. in a timely manner;
 ★ To deal with customer claims and replacements;
 ★ To handle undelivered/delayed orders;
 ★ To report customers’ surveys;
 ★ To support the stores and secure optimal cooperation between stores & other JYSK CSC;
 ★ To know the articles, services and follow procedures;
 ★ To manage the daily tasks efficiently;
 ★ To upsell and sell additional articles;
 ★ To actively contributes to meet the team’s goals;

THE COMPANY OFFERS:
 ★ Opportunities for development and first-class practical trainings;
 ★ A great company culture;
 ★ An exciting international working environment;
 ★ Working hours: 08:30-17:00; 10:30-19:00
 ★ Food vouchers;
 ★ Health insurance;
 ★ Transport costs;

Take this great opportunity to become part of JYSK – an international company that constantly trains and develops its employees at all levels.
If you are interested in this position, then apply as soon as possible and send us your CV.