Games Presenter Team Manager (m,f) English

Location: Sofia, Bulgaria

Employment type: Full-time

Remuneration: Base salary + bonuses 

DUTIES AND RESPONSIBILITIES:

• Supervise and guide on-floor team members to ensure professional, engaging, and high-quality performance.

• Manage daily work schedules, rotations, and breaks to maintain smooth operations and adherence to timelines.

• Communicate updates on new procedures, company policies, and best practices to all team members.

• Oversee day-to-day operations, addressing and resolving minor technical or operational issues as they arise.

• Serve as a communication link between staff and management, ensuring clear relay of feedback and updates.

• Provide support, motivation, and coaching to maintain a positive and professional work environment.

• Compile and analyze data from various sources to produce accurate daily or shift reports for management.

• Identify training and development needs within the team and coordinate with relevant departments to address them.

• Ensure all team members adhere to company standards for appearance, conduct, and workplace behavior.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication. 

• Minimum of 1 year of supervisory or team coordination experience preferred.

• Background in Management, Business Administration, or a related field is advantageous.

• Prior experience in a customer-focused, operations, or service-driven industry is considered an asset.

• Excellent communication and interpersonal abilities.

• Strong leadership, mentoring, and conflict management skills.

• Ability to work efficiently in a dynamic, fast-paced environment.

• Effective organizational and time management skills.

• Willingness & ability to work in shift rotation (including night shifts!).

BENEFITS:

• Working schedule: Rotational shifts 24/7 - 7 AM to 3 PM, 3 PM to 11 PM, 11 PM to 7 AM
• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Paid training
• Performance bonuses
• Private health insurance
• Public transportation card 
• Multisport card