Are you in search of a dynamic career in the telecommunication area? Do
you enjoy challenges and take pride in problem solving? Would you like
to build one-of-a-kind curriculum vitae with diverse skills ranging from
technical knowledge to marketing & sales, as well as experience in
the fields of customer service and terms negotiation? Should the above
apply to you, why not consider joining our team as an Sales and Support Representative with English!
We are currently looking to hire an enthusiastic team member for the
local support of an international telecommunication business.
Job Purpose Overview:
The Account Manager and Support Representative assures that our
customers are provided immediate assistance on variety of technical
issues, payment related activities and contracting. They play an
important role in maintaining the company image and developing the B2B
relations through high quality customer service. They are expected to
work towards further developing the client database and meeting the
If you are interested in what we have to offer, please read below for further details.
• Address incoming service requests or inquiries via e-mail or live chat (we do not provide phone support);
• Identifies and attempts to resolve customer issues to the extent
possible by using the available knowledge base & software solutions;
• Assists Management with sales related customer inquiries and works closely with customers to resolve service related issues;
• Expected to attract new customers and increase the number of contracts or update contract terms, wherever applicable;
• Communicative and customer-oriented;
• Willing to bring value to customers, as well as the organization they are working for;
• Decision-making skills & attention to detail are their strength;
• Passionate about problem-solving;
Skills and expertise:
• Language: English is a Must, second foreign language will be considered a plus;
• Availability to work on shifts due to ongoing 24/7 customer support services;
• Team player;
• Customer service experience will be considered an advantage;
• Knowledge of MS Office and Internet applications;
• Result-driven and analytical approach to work.
• Competitive remuneration and an additional bonus scheme;
• Attractive social benefits;
• Intriguing and challenging job in a prospering business niche; ‘
• Career growth opportunities;
• On the job training;
• Team Buildings and organized activities;
• Flexible schedule.
If you would like to further discuss our offer, please send us your
curriculum vitae in English, accompanied by an up-to-date photo.
Only short-listed candidates will be contacted.