Hotel Reception Agent
If you love talking to people from different cultures, have a very good level of English that you want to practice daily, enjoy being a star under the spotlight, you should join our team of passionate hoteliers at the award-winning InterContinental Sofia.
Join us and you’ll become part of the global IHG family – and like all families:
We genuinely care for our entire IHG Hotels & Resorts family.
We seek out opportunities to support growth and raise the bar on performance on every step of your journey.
We know there’s more to life than work.
- Provides true hospitality to hotel guests during their stay /conducts check-in and check-out, handles guests enquiries, handles cash and credit transactions, ensures professional telephone service, takes room service orders, ensures loyalty members recognition/
- Works with all hotel departments to ensure effective team work and guest satisfaction.
- Understands the various offerings within the hotel and is able to upsell different services according to guest requests.
- Previous experience in a hotel environment, preferably within the Front Office service.
- Passion for the hospitality industry and service-oriented
- Speaks and writes fluently in Bulgarian and English, any additional languages are beneficial
- Good communication skills
- Understanding of Opera or another Property Management System is an advantage
- Willingness to work in different shift patterns
In return to your contribution, you can look forward to a great working environment and tailored support, as unique as you are, to ensure that you have a great start, be involved and grow. Because you’ll have ambition, talent and key skills to succeed in this role and contribute to our True Hospitality.
The InterContinental Hotels & Resorts brand belongs to the IHG® family of brands - a global hospitality company with over 6000 hotels in over 100 countries around the world.
Hotel InterContinental Sofia was opened in March 2018 with a landmark location at the heart of the capital - sure to provide you a truly authentic sense of the destination. The hotel’s 194 rooms and suites deliver elegant décor with contemporary flair and full range of modern facilities. The conference center has 5 multifunctional meeting rooms with daylight and high-class presentation equipment. In addition, the hotel offers a superb gastronomic experience in our all-day dining Ador Rastaurant and Floret Resuarant with Asian cuisine, Hexaya Health & Wellness center and a dedicated Concierge team.
Our recent awards that the InterContinental Sofia team is proud of:
-World Travel Awards - Bulgaria's Leading Hotel for 2022, 2021, 2020 and 2019
-World Luxury Awards 2023 – категория „Best Luxury Hotel“ в Източна Европа
-Green key certificate - a standard of excellence in the field of environmental responsibility and sustainable operation within the tourism industry.
-2nd place for 2022 and 2021 among all InterContinental hotels in Europe with 93,42% and 94.53% Overall guest satisfaction score in Medallia
-World Luxury Awards - Luxury Business Hotel - Europe for 2022
-World Luxury Awards - Luxury Business Hotel – Eastern Europe for 2021, 2020 and 2019
-Hotel of the Year for 2022 и 2021 of “Destinations – the ultimate guide for your holiday” magazine, bgtourism.